The Waley office sits at 2419 N. Milwaukee Avenue in the Logan Square / Bucktown industrial corridor, two blocks off the Kennedy Expressway and a five-minute walk from the Blue Line California stop. The customer-facing office is on the front of the building; the indoor heated bay storage, the truck yard and the dispatch deck sit behind it. If you stop in, Trish is at the front desk Monday through Friday and Janelle is in the back office handling COI requests and billing.
Winter office hours run Monday through Saturday, 7 a.m. to 6 p.m., set against the lake-effect daylight window. Summer hours run Monday through Saturday, 6 a.m. to 7 p.m., set against the May 1 lease-day and the August academic move-in calendar. Sunday is by appointment for crew chiefs running back-to-back binding-flat walkthroughs in the Wicker Park, Lincoln Park or Lakeview corridors. After-hours calls roll to Marcus on the same line, and if he picks up at 9 p.m. on a Tuesday it is because there is one phone and he owns it.
Trish answers the first intake call. She will take four basics — the addresses, the inventory headline, the date window and whether it is a Loop highrise, a three-flat walk-up or a long-haul to Indianapolis or Milwaukee — and the written Waley flat lands in your inbox the same business hour. Eddy follows up with an in-home walkthrough or a phone-camera tour, depending on whether you are inside the city limits or reading this from a job posting in Detroit. The figure he writes is the figure Marcus signs.
If you are an existing customer with a COI request, a property-management certificate update, a Streets & San moving-truck permit question or a storage billing matter, email Janelle at [email protected] and the certificate lands with property management the same business day on every Loop, West Loop, South Loop, Streeterville and Edgewater management group we work with.