Send the Four Basics, Get Your Illinois Flat Back the Same Hour

No card · no deposit · no follow-up loop

Zero deposit, zero spam, zero follow-up loop. The form lands on Trish O’Connell’s desk at the Waley warehouse on Milwaukee Avenue, where she runs the line items with Marcus himself before signing.

Pianos, Safes & Oversize Pieces

Some pieces are not a two-guys-and-a-blanket job. An upright in a Lakeview courtyard parlor, a baby grand on the second floor of a Lincoln Park greystone, a parlor grand at a Kenwood mansion, a 750-pound gun safe in an Andersonville basement, a marble-top antique sideboard in a Bucktown brick three-flat — these need engineered carry plans, not improvisation. Get the weight balance wrong on a Steinway B coming down a winding center stair and you damage the instrument, the bench, the floor and somebody’s shoulder. Tony runs the specialty rig at Waley and the crew is built around it.

Upright, baby grand, parlor grand, gun safe

Method depends on the piece. An upright comes down a Logan Square stair on a stair-climbing dolly with a four-strap rig and a walk-board on the destination side. A baby grand legs come off, the body lays on a padded skid board with the keyboard nose strapped first, and the trip down a Lincoln Park flight is on a four-mover lift. A parlor grand needs the same plan plus a destination ramp custom-cut at the Milwaukee Avenue yard the week before. Gun safes lock onto an engineered four-wheel safe dolly with a weight-balanced load — never a quilted blanket and a hope.

One-piece booking or rolled into a whole move

The specialty rig books as a standalone piano-only or safe-only run starting at $455, or it folds into a whole-house Waley move as an add-on if you’re relocating the entire household anyway. Tony walks the route in person on every specialty job — the upstairs origin, the stairwell turn, the downstairs landing, the curb, the truck ramp and the destination doorway — before the crew lays a finger on the instrument.

Waley Movers crew at work

What's Covered

  • Walk-boards, e-track straps, skid boards and a padded heated truck dedicated to the instrument so January cold doesn’t pop a soundboard on the I-94 leg
  • Upright, console, baby grand and parlor grand methods written for the specific instrument by Tony at the walk-through, not improvised on the stair landing
  • Engineered four-wheel safe dolly with weight-balanced load straps for 600-to-1,000-pound gun safes coming up or down a Bucktown basement flight
  • Custom destination ramps cut at the Milwaukee Avenue yard the week before move-day when the new-house stairwell turn won’t take a standard skid
  • Floor, corner and door-jamb protection along the full carry route on both ends, plus banister wraps on every greystone center-stair turn
  • Standalone piano or safe run from $455, or rolled into a whole-house Waley flat at a discounted line if the household is moving the rest at the same time

What's the Cost?

Two uniformed W-2 Waley movers and the 26-ft straight truck run a posted Logan Square hourly of $185 an hour; if your room count slots cleanly into a half-day — studio, junior one-bedroom, or a tight in-building swap — Eddy will quote it as a locked flat instead, starting at $545 all-in.

Everything the day calls for is folded into that hourly figure: the two W-2 movers themselves, the 26-ft Waley truck, quilted blankets, masonite floor runners, two-wheel and four-wheel dollies, ratchet straps, walk-boards, and the lake-effect winter mats we put down off the porch in any month with salt on the sidewalk. Fuel adders, third-floor stair charges, long-carry charges from the alley to the door — none of those line items show up on a Waley invoice, period.

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How a Waley Move-Day Actually Lands

From the Moment Trish Picks Up to the Last Strap Released at the Destination Door

1

Hand Trish the Four Basics

Origin ZIP, destination ZIP, the date you’d like on the board, plus a rough room count and any items over 200 lbs — that’s the whole intake. Trish Sullivan walks it across the Milwaukee Avenue dispatch counter, Eddy Ramirez prices it against the calendar, and a signed Illinois flat returns to you inside the same business hour. No deposit, no auto-redial, no upsell call afterwards.

2

Written Number, Same Business Hour

Once Eddy locks the estimate against the Milwaukee Avenue board, the signed Illinois flat figure is in your inbox before lunch — or before the next morning’s dispatch huddle if you called after 4pm. Everything is bundled as part of the hourly figure or, on a flat job, baked into one printed line: a 26-ft straight truck out of the Logan Square / Bucktown yard, two W-2 Waley movers in uniform, quilted blankets, masonite runners, two-wheel dollies, four-wheel furniture dollies, ratchet straps, shrink-wrap, and the floor mats we cut to fit a Chicago three-flat landing. No hourly meter runs underneath the figure once it’s on Waley letterhead.

3

Pad Out, Load Up, Roll Through, Reset on the New Side

Move-day starts before sunrise: Tony Pawlak walks the route at 5am to read the alley, the snow banks and the freight-elevator timing the property manager booked, then pulls up to the curb at the agreed window (6am most of the year, 7am on Dec–Mar salt mornings off Lake Michigan). The W-2 crew steps off in Waley uniform, lays masonite over every center-stair landing of the 1900s greystone, and only then does the first carton leave the parlor. The same crew that strapped you down on Milwaukee Avenue is the crew Reggie Brooks unloads with at the new address — and if your closing slips by a week, the Logan Square heated bay holds the load until the keys actually change hands.

Move-Day Plus One Week

What Logan Square & Lincoln Park Households Sent Back After Their Boxes Were Unpacked

★★★★

“What a great experience. The movers were not only skilled but also super respectful of my time and belongings. They handled my couch and bed like pros, took it apart and reassembled it perfectly in the new place. Best moving company I've used so far, hands down.”

Jenna L.
Old Town brownstone · Google
★★★★★

“Had some stair-step cracks in the brickwork that were getting worse. They came out, explained the lift process without the high-pressure sales pitch, and got the job done in a day. The cracks closed up almost perfectly. Very professional crew.”

Jamal O.
Ukrainian Village courtyard · Google
★★★★★

“Fantastic service. They were done with moving in a few hours, without any damage.”

Kira O.
Logan Square 2700-block · Google
Questions?

Service FAQ

How much does it cost to move a piano in Chicago?
Standalone specialty pricing starts at $455 with the exact figure set off the instrument, the stair count and the carry on both ends. A second-floor Lincoln Park upright is usually closer to the floor; a parlor grand out of a Kenwood mansion goes higher.
Do you move gun safes?
Yes, including the 700-to-1,000-pound ones coming up or down a flight. The rig is an engineered safe dolly with weight-balanced straps — the right tool for the load, not a blanket and a prayer.
Can you handle a baby grand down a 1900s greystone center stair?
Standard work for Tony’s specialty rig. The legs come off, the body straps to a padded skid, and the four-mover lift takes the dogleg landing without touching the banister. Every greystone in Logan Square has its own turn and Tony walks it first.
What protects the floors and the door jambs along the carry?
Masonite runners on hardwood and parquet, corner pads on every doorway turn, banister wraps on the stairs and a quilted moving blanket on every wall the dolly comes within six inches of. Photographed before and after.
Will a Chicago January cold-load damage a piano on a long-haul?
Which is why the specialty truck is heated and padded from yard to destination. A piano never rides cold on a Waley interstate leg — that’s the whole point of the dedicated rig.

Once Trish puts you on the Milwaukee Avenue board, Marcus Waley calls back and walks the floor plan with you, room by room, item by item.

The Illinois flat figure is keyed in at the dispatch counter on Milwaukee Avenue, signed by Marcus on Waley letterhead, and returned to your inbox before the close of business. One desk handles the whole quote — no lead-auction lane, no national call-center queue — and if you don’t book, we don’t pester. The only follow-up you’ll hear from us is the one you ask for.

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